What are cookies?

Cookies are small files stored on your computer, mobile phone, or tablet with the purpose of simplifying navigation on our website, collecting technical data for traffic analysis, and facilitating the use of certain functionalities. It is important to note that cookies cannot contain viruses or be executed, as they are not active files; they only contain generic information. This information is not personal and does not identify the user. Cookies can only be read by our website and by you, and can be deleted or blocked through your browser if you wish.

What are they for?

1 - Improve and simplify your browsing experience

2 - Collect anonymous data for statistical analysis of website traffic

3 - Customize the website's presentation based on the visitor's device and browser

4 - Manage access to reserved areas such as the Client Area

5 - Provide functionalities such as visited product history, product comparison tool, etc.

What types of cookies are there on our website?

We can organize cookies into two groups as described below:

Session Cookies: The most used on our website. These are temporary cookies that remain in your browser's cookie file until you leave the website. The information stored in these cookies is only used to retain shopping cart data during the purchase process or customer identification after logging into the store. As soon as the user leaves the website, these cookies are deleted.

Persistent Cookies: These are cookies that are stored for a few days at the browser level on your access devices (PC, mobile, and tablet) and are used every time you visit our website again. They generally serve to provide a more personalized service by storing pending processes, such as products in the shopping cart.

The cookies used on our website can also be classified as follows:

Essential Cookies: Some cookies are essential to access specific areas of our website. They allow navigation on the website and the use of its applications, such as access to secure areas through login or managing the purchase process, etc. Without these cookies, the minimum services provided on the website cannot be offered.

Analytical Cookies: These cookies are used to analyze how users use the website and to monitor its performance. Through these cookies, we know which pages are most popular, what the most effective connection method between pages is, the words most used in searches on the website, the most used browsers, and even to determine why some pages are receiving error messages. These cookies are only used for statistical creation and analysis, without ever collecting personal information. These cookies allow us to correct and improve our website, providing the best possible service to our customers.

Functional Cookies: These cookies allow us to personalize the user's experience on our website. For example, storing the history of viewed products so that the user can review what they have already visited or using the product comparison tool to get a better understanding of the differences. These cookies also store browser information and the resolution supported by the access device to display the best version of the website according to these technical requirements.

Third-party cookies used on the website:

When you access our website, some of the cookies stored on your device belong to independent external entities that provide complementary services that allow us to offer useful functionalities to our visitors and collect anonymous data for traffic and behavioral analysis.

Facebook: Interconnection with social networks, in this case Facebook, for sharing opinions about products.

AddThis: Sharing website content with various social networks to increase the visibility of products and services provided on these platforms.

TawkTo: Real-time online chat communication service that allows direct communication with customers and answering their questions about our products and services.

Google: Data collection for traffic analysis via Google Analytics and interconnection with advertising on Google Ads.

How can you manage cookies?

All browsers allow the user to accept, refuse, or delete cookies, namely by selecting the appropriate settings in their browser. You can configure cookies in your browser's "options" or "preferences" menu. Note, however, that by disabling cookies, you may prevent some web services from functioning correctly, partially or totally affecting website navigation.

Internet Explorer:

1) Click on the "Tools" menu and then on "Internet Options"

2) In the "Privacy" tab, drag the slider down or select "Accept all cookies"

3) To finish, click OK.

Edge:

1) Open the browser menu and click on Settings

2) Click on Cookies and "site permissions"

3) In the new window, click on "Cookies and site data". There are several options such as blocking cookies depending on the site and deleting saved cookies.

Mozilla Firefox:

1) Click on the "Tools" menu

2) Select "Options"

3) Click on the "Privacy" icon in the top panel

4) Check the box next to "Accept cookies from sites"

5) Click "OK" to save the settings and close

Google Chrome:

1) Open the browser menu and click on "Settings"

2) In the "Privacy and security" box, you will find two options: "Clear browsing data" and "Cookies and other site data"

3) Click on "Cookies and other site data" to block cookies and manage their operation.

Safari:

1) Go to preferences and click on “Privacy”

2) In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the “Help” button (question mark)

3) If you want to see which websites store cookies on your computer, you should click on “Details”.

4) If you set Safari to block cookies, you may need to temporarily accept cookies to open a page. Repeat the steps above, selecting “Never”. When you finish the page, block cookies again and remove the page's cookies.