Thank you for your interest in our products and your visit to our online store. Your privacy is important to us and we want you to feel comfortable when visiting our online store.

This Cookie and Privacy Policy sets out the terms and conditions under which A LOJA DO AVÔ – COMÉRCIO DE PRODUTOS E SERVIÇOS PARA SENIORES, LDA. (hereinafter "A LOJA DO AVÔ"), with its registered office at Av. Estados Unidos da America nº140B 1700-165 Lisboa, processes the personal data provided to us by the user in the context of using our website (www.alojadoavo.pt).

By using our online store, each time the user provides us with any information or we need to access any information that, due to its characteristics, allows us to identify the user, such as their first name, last name, email address, telephone number, billing or shipping address (hereinafter, "Personal Data"), whether for research purposes, purchase of our items or use of our services or functionalities, they will be subject to this Cookie and Privacy Policy and the Terms and Conditions of use of our website, applicable at all times and which must be reviewed to ensure they are accepted.

Please note that before using our services or functionalities, the user must read this Cookie and Privacy Policy, as well as the Terms and Conditions in the specific section related to each service or functionality. In each section, the user can check if there are specific conditions of use or if these require specific processing of their Personal Data.

1. Scope of our Cookie and Privacy Policy

This Cookie and Privacy Policy covers this online store and not other websites to which this website may link.

A LOJA DO AVÔ respects user privacy and processes their personal data in accordance with current legislation. This Cookie and Privacy Policy is in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereinafter referred to as the New General Data Protection Regulation (GDPR).

The personal data that the user provides to us will not be processed for any purposes other than those specified herein.

1. User Consent

The user's consent for the collection and processing of their Personal Data constitutes a declaration of will, which must be free, specific, informed, and explicit. This declaration of will represents acceptance that the data concerning them will be processed.

When the user visits our online store and deliberately provides their personal data, they are consenting to its collection and processing, i.e., they are making a declaration of their will. Silence, pre-validated options, or omission do not constitute consent. Tacit consent is invalid.

We will not collect any personal data without the user having given us their prior free and informed consent.

1. Collection of Personal Data

In our online store, there are situations in which the user will be required to provide their personal data to continue their navigation. For example, when they wish to order an item, when requesting that free gifts or offers be sent to their home, or when subscribing to the newsletter in the online store.

If the user does not provide us with some of the mandatory data, this may result in the inability to manage their registration as a user or to use certain functionalities or services available through our website.

Whenever the user provides us with the requested information, they will be giving their free, informed, and enlightened consent for the collection and processing of their personal data.

In our online store, at the present date, the personal data required from the user are their first name, last name, email address, telephone number, and postal address for sending orders, gifts, or free item offers.

However, nothing prevents additional data from being requested from the user to use our services and functionalities as our online store develops. We cannot ensure that this Cookie and Privacy Policy will be constantly updated.

It is important to note that, at no time will we ask the user, by email or any other means of contact, for their personal data, such as their credit and/or debit card number, postal address, tax identification number (NIF), or other personal information. The collection of personal data is done exclusively by our online store when the user freely provides us with their data.

By this document, the user guarantees that the Personal Data provided herein is true and accurate and agrees to report changes and modifications. If the user provides us with Personal Data of third parties, the user is responsible for its provision and the respective obtaining of consent regarding the provision in question for the purposes indicated in the corresponding sections of this Cookie and Privacy Policy.

1. Purposes of Personal Data Collection

The processing of Personal Data provided by the user has the following purposes: (i) registration as a user in our online store, giving them access to the different functionalities, articles, and services available; (ii) the preparation, fulfillment, and execution of the purchase and sale contract related to purchased items or any other contract entered into with us through our online store; (iii) contact by email, SMS, mobile phone, or other equivalent form of electronic communication, to receive updates and information related to the functionalities, articles, or services; (iv) respond to and process user requests through the service channels available in our online store, as well as monitor the quality of our services.

We ensure that your Personal Data will be processed lawfully, fairly, and transparently, collected for specified, explicit, and legitimate purposes, and may not be further processed in a manner incompatible with those purposes. Further processing for archiving purposes in the public interest or for statistical purposes is not considered incompatible with the initial purposes.

1. Newsletter Subscription and Direct Marketing Messages

The user can authorise the subscription to our Newsletter, through which we will provide information about our items and services. Newsletter subscription implies the use of Personal Data to carry out personalised advertising of our items and services.

We will only send you marketing messages if the user has given their explicit consent; or, if you have already provided your contact information when making a purchase of our items, your contact information will only be used for marketing messages related to similar or related items or services to the items you have already purchased, this is if the user selects the option to receive marketing messages in the initial selection when providing their contact information.

The user can suspend and/or cancel the receipt of direct marketing messages. To do so, they must contact us by sending an email or by telephone, indicating the reason for the request.

You can also unsubscribe from the Newsletter at any time or by following the information we provide in each communication.

1. Data Protection Rights

We undertake to respect the confidentiality of the user's Personal Data and to guarantee the exercise of their respective rights. The personal data that the user provides to us will not be disclosed to third parties without their respective consent, except when required by law.

The user has the following rights:

• Right of access – The user has the right to obtain confirmation as to whether or not their personal data is being processed, and, if so, the right to access their personal data.
• Right to rectification – the user has the right to obtain, without undue delay, the rectification of inaccurate personal data concerning them.
• Right to erasure ('right to be forgotten') – the user has the right to obtain the erasure of their personal data without undue delay when one of the following grounds applies: (i) The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (ii) the user withdraws consent on which the processing is based; (iii) the user objects to the processing of personal data, and there are no overriding legitimate grounds for the processing; (iv) the personal data has been unlawfully processed; (v) the personal data has to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject; (vi) The personal data has been collected in relation to the offer of information society services.
• Right to object – the user has the right to object, on grounds relating to their particular situation, at any time to processing of personal data concerning them, including profiling based on those provisions, except where the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the user, or for the establishment, exercise or defence of legal claims.
• Right to data portability – the user has the right to receive the personal data concerning them, which they have provided, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data has been provided, if: (i) the processing is based on consent or on a contract to which the user is party; and (ii) the processing is carried out by automated means.

The user can exercise their respective rights, at any time, by contacting us at the email address lisboa@alojadoavo.pt.

At any time, the user may withdraw their consent to the processing of their data or delete their account.

1. Other necessary uses of your Personal Data

To fulfill the purposes indicated in this Privacy Policy, it may be necessary for A LOJA DO AVÔ to share your personal data with other companies in the same group, service providers, including data processors and business partners in the normal course of its business.

A LOJA DO AVÔ may make your personal information available to third parties, in accordance with applicable laws and regulations.

1. Protection of Personal Data

A LOJA DO AVÔ guarantees that the personal data provided by the user will be stored with the highest security. Our servers are protected and maintained in accordance with the highest security standards and in order to comply with applicable privacy laws.

If you wish to be removed from our database, you can exercise this right by contacting us at the email address lisboa@alojadoavo.pt.

 

1. Information about Cookies

We use cookies on this website, which are small text files with information regarding the user's navigation in our online store, whose main purpose is to improve the user's experience on the website.

• What is a Cookie?

Cookies are files that are downloaded to the computer, smartphone, tablet, or any other device when accessing certain websites and/or applications. Cookies allow storing and retrieving information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize users.

• What are Cookies used for on this website?

The main purpose of our cookies is to improve the user's browsing experience. For example, cookies help us to identify the user (if registered in our online store), to remember their preferences (language, country, etc.) during browsing and in future visits, to manage the shopping cart, to allow them to make online purchases, etc.

The information included in cookies allows us to improve the website, through estimates of numbers and usage patterns, adapting the website to the individual interests of users, speeding up searches, etc.

• Do the cookies used store the user's Personal Data?

No, the Cookies we use are not used to store Personal Data, such as your address, password, credit or debit card details, etc.

• What type of cookies does this website use?

Our online store contains first-party cookies and third-party cookies. First-party cookies are those sent to the user's terminal from a terminal or domain managed by A LOJA DO AVÔ from which the services are provided to the user. Third-party cookies are those sent to the user's terminal from a domain terminal not managed by A LOJA DO AVÔ, but by another entity that processes data obtained through cookies.

First-party cookies are cookies sent to the user's computer and managed exclusively by A LOJA DO AVÔ for the better functioning of our online store. The information collected is used to improve the quality of our service and your experience as a user. These cookies remain longer in the user's browser, allowing us to recognize the user as a frequent visitor to our website and adapt the content to offer them content that matches their preferences.

Third-party cookies are those set by a web domain other than ours. We cannot access the data stored in cookies from other websites when browsing other websites, even if they are linked to ours.

• Who uses the information stored in Cookies?

The information stored in Cookies from our online store is used exclusively by us. However, some cookies may be placed by third parties, which are used and managed by external entities to provide services requested by us, with the purpose of improving our services and the user's experience while browsing our website.

• Consent

By browsing and remaining in our online store, you are consenting to the use of cookies and to the conditions provided in this Privacy Policy. However, you may revoke your consent at any time in accordance with the following section.

• Disabling cookies used on our website

If the user prefers to avoid the use of cookies on our online store, they must first disable the use of cookies in their browser and then delete the cookies saved in their browser associated with this website.

You can restrict, block or delete Cookies from this website at any time by configuring your browser following the steps indicated below. Although the settings are different in each browser, Cookies are usually configured in the "Preferences" or "Tools" menus. For more information regarding the configuration of Cookies in your browser, see the "Help" menu in the browser itself.

However, if the user selects this setting, they may not be able to access certain parts of our website, it may cause less efficient browsing or they may not be able to enjoy some of our services.

1. Changes to the Cookie and Privacy Policy

A LOJA DO AVÔ reserves the right to update or modify this Privacy Policy at any time, in order to adapt it to legislative changes.

 

Through this Cookie and Privacy Policy, the user is informed about the aspects related to the collection and processing of their personal data, and respective purposes, being aware and conscious that, by browsing our online store and accepting this Policy, they are giving their free and informed consent.

Whenever the user has any questions or doubts about our Cookie and Privacy Policy, they can contact us at the email address lisboa@alojadoavo.pt.