(+351) 213 579 040
(Call to the national landline network)
(+351) 918 884 980
(Call to the national mobile network)
Terms and Conditions
1. To place an order, the Customer must:
a) Register by providing the requested information, namely Address, Telephone Contact, E-mail;
b) Complete the information and choose the options provided during the "check-out" process (delivery and billing address; shipping method; payment method).
2. The Customer can send their order through the purchase process designated on the aforementioned website as "confirm," after having used the online device, by selecting "Add to cart" from the available online catalog.
3. The submission of an order by the Customer is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as the general terms and conditions of sale which will be the only ones applicable to the contract thus concluded.
4. Loja do Avô will only honor orders received online up to the limit of available stock. In the absence of product availability, it undertakes to inform the Customer as quickly as possible.
5. Loja do Avô is not responsible for any computer problems on the website.
1. Orders will be delivered via Loja do Avô's services, with shipping costs borne by the customer.
2. Loja do Avô undertakes to deliver ordered items as quickly as possible, but assumes no responsibility for any inconvenience or damages inherent to non-compliance thereof.
3. To track an ongoing order, the Customer should send an e-mail to Loja do Avô's services: geral@alojadoavo.pt .
4. To estimate the total time until an order is received, the Customer should note that the date to be considered for the start of the count will always be the date of receipt of payment for the order.
For mainland Portugal and mainland Spain:
• Shipping is free for deliveries in mainland Portugal and mainland Spain for purchases over €100*
• For purchases under €100, shipping costs vary depending on the size and weight of the items.
• Delivery time is 1-4 business days after dispatch.**
For Islands (Azores and Madeira):
• Shipping costs vary depending on the size and weight of the items, and are subject to consultation.*
• Estimated delivery time is 3-10 business days after dispatch.**
• The customer can choose the carrier and must bear the shipping cost directly with the logistics operator.
In-store pickup is free.
Note:
* Free shipping does not include the shipment of large volume/size products or those requiring assembly; shipping costs are subject to consultation. For more information on shipping costs, contact us via email apoioaocliente@alojadoavo.pt or by phone 213579049
For more information on shipping costs, contact us via email apoioaocliente@alojadoavo.pt or by phone 213579049 (Call to national landline)
** Order delivery time may change during festive periods
1. Loja do Avô offers the Customer the following payment methods:
Bank Transfer - PayPal - Multibanco - MB Way - Visa
a) Bank transfer (in this case, the customer must send a copy of the bank transfer to the email: geral@alojadoavo.pt with the order number indicated.)
2. The payment to be made by the Customer will consist of the value of the ordered products, plus shipping costs, when applicable.
3. Ordered products will only be dispatched after receipt of payment and successful collection thereof.
4. Loja do Avô will make every effort to ensure maximum confidentiality and security of data transmitted over the internet.
Product prices should be understood in Euros. Prices include VAT at the legal rate in force (6% or 23% depending on the product).
1. Any product purchased on the website www.alojadoavo.pt, except hygiene products (.10), can be exchanged or refunded, provided that the Customer returns it within a maximum of 15 days, and for this purpose, should contact Loja do Avô's services: geral@alojadoavo.pt
2. The return process is simple, varying in terms of timeframe depending on the product's origin, so the Customer should always contact Loja do Avô beforehand.
3. Loja do Avô does not accept any return sent with shipping costs to be paid or cash on delivery.
4. Loja do Avô undertakes to refund the Customer within a maximum of 30 days from the receipt of the return by check or bank transfer to an account to be indicated by the Customer.
5. Returned products must be in perfect saleable and usable condition, i.e., in the same state in which they reached the Customer.
6. If the value resulting from the exchange of products from an order is higher than the initial value of the same, the Customer will have to bear the difference, using one of the payment methods referred to in the Payment section for this purpose.
7. If the value resulting from the exchange of products from an order is lower than the initial value of the same, or in case of return, the customer may request a refund of this amount by bank transfer to the account to be indicated.
8. Items sent free of charge, in the form of gifts or bonuses, will not be refunded.
9. Shipping and banking costs associated with product returns will be borne exclusively by the customer.
10. IMPORTANT NOTE: The following products are not eligible for return unless they are defective or have been sent incorrectly.
Products such as underwear or personal hygiene products such as:
Toilet seat risers; Swivel bath chair; Bath board; Shower chairs and stools with and without wheels; Commode chairs; Diapers, Diaper pants; Protectors; Urinals; Bedpans; Silicone briefs; Pajamas; Socks.
Products purchased on the website www.alojadoavo.pt have a 3-year warranty against manufacturing defects.
